SHIPPING POLICY

Which courier companies do you use?

We currently work with Blue Dart, Delhivery and DTDC. The courier partner used for your order may vary depending on your location and service availability.

When will my order be shipped?

Ready to ship products are generally dispatched within 3 working days of receiving your order.

Customised, made to order and preservation pieces may require additional production time. The estimated timeline for these orders will be communicated to you at the time of purchase.

When will I receive my order?

Once dispatched, orders generally reach you within 4 to 7 working days, depending on your location and the courier service.

These are estimated delivery timelines and may occasionally vary due to courier delays, weekends, public holidays, weather conditions, remote locations or circumstances beyond our control.

Can I track my order?

Yes. Once your order has been dispatched, we will share the tracking or AWB details with you through the contact information provided at checkout. You can use these details to follow your package through the respective courier partner.

If you have trouble tracking your order, contact us at info@alankaara.com or WhatsApp us at +91 94448 12228.

What happens if my package is delayed?

While we work closely with our courier partners to ensure your order reaches you on time, delays can occasionally happen. If your package appears to be significantly delayed, please contact us with your order number and tracking details and we will help you follow up with the courier.

What happens if my order shows as delivered but I haven't received it?

If your tracking information shows that your package has been delivered but you have not received it, please contact us within 48 hours of the delivery status being updated. We will help you raise an enquiry with the courier.

We also recommend checking with family members, neighbours, security personnel or reception desks who may have accepted the package on your behalf.

What happens if my package is returned to you?

If a package is returned to us because of an incorrect or incomplete address, an unavailable recipient or repeated failed delivery attempts, additional shipping charges may apply for reshipping the order.

What if I entered the wrong address?

Please check your address carefully before completing your order. If you notice an error, contact us as soon as possible at info@alankaara.com or WhatsApp +91 94448 12228. If the order has not yet been dispatched, we will do our best to make the change.

Once an order has been handed over to the courier, we cannot guarantee that the delivery address can be changed. Alankaara is not responsible for packages that are delayed, returned or undelivered because of an incorrect or incomplete address provided by the customer.

How are Alankaara products packaged?

Every piece is carefully packed at our studio to protect it during its journey. Since many of our pieces contain delicate flowers, botanicals and resin, we take particular care with their packaging. We also use biodegradable packaging wherever possible, because we believe the way something is packaged matters too.

What about customised and preservation orders?

Customised and preservation orders require additional time because each piece is individually made. The production timeline for your particular order will be communicated to you before or after placing the order, depending on the nature of the commission.