RETURNS & EXCHANGES POLICY
Carefully handcrafted jewellery, exchange guidelines, and step-by-step process.
Returns & Exchanges Policy
Last updated: 27/08/2026
At Alankaara, every piece is carefully made and checked before it leaves our studio. As many of our products are handcrafted, customised and made using natural botanicals, our return and exchange policy differs from that of standard mass produced products.
1. Exchanges
We offer exchanges within 2 days of delivery for eligible ready to ship products.
The product must be:
- Unworn and unused
- In its original condition
- Returned with all original packaging
- Free from scratches, damage or signs of use
An exchange request must be raised within 2 days of receiving the order by contacting us at info@alankaara.com or +91 94448 12228.
A return shipping charge of ₹150 will be applicable for exchanges.
2. Customised and Personalised Products
Customised, personalised and made to order products are not eligible for return or exchange, as they are created specifically for you. This includes pieces customised with names, initials, photographs, personal objects, specific botanical arrangements or other personalised requirements.
3. Preservation Orders
Preservation pieces are created using flowers, garlands, photographs and other personal materials supplied by the customer. As these pieces are individually designed and made specifically for each customer, preservation orders cannot be returned or exchanged once production has begun, except where the product is defective or materially different from what was agreed.
Please note that natural flowers may change in colour, shape or texture during the preservation process. Such natural variations are not considered defects.
4. Damaged or Incorrect Products (Mandatory Unboxing Video)
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. To help us investigate the issue, we require:
- Clear photographs of the product
- Photographs of the packaging
- A short, continuous unboxing video showing the package being opened
The unboxing video is particularly important when reporting an incorrect or damaged item, as it allows us to establish the condition of the package and its contents at the time of delivery. Once we have reviewed the evidence, we will provide an appropriate resolution where the issue is found to be our responsibility.
5. Items Not Eligible for Exchange
We cannot accept exchanges for products that have:
- Been worn or used
- Been damaged after delivery
- Been altered or repaired by the customer or another party
- Been exposed to water, chemicals, perfumes or excessive heat
- Been returned without their original packaging
- Been returned after the applicable exchange period
Natural changes in preserved flowers, normal wear and tear, minor scratches or changes resulting from improper care are not considered manufacturing defects.
6. Refunds
We do not offer refunds for change of mind or preference. Where a refund is required due to a defective, incorrect or otherwise eligible product, it will be processed in accordance with applicable law and the circumstances of the order.
7. Shipping for Exchanges
The original shipping charge is non refundable. For eligible exchanges, a ₹110 return shipping charge will apply. Any additional shipping charges for sending the replacement product will be communicated to the customer where applicable.
8. Incorrect Delivery Address
Customers are responsible for providing the correct and complete delivery address at the time of placing an order. Alankaara is not responsible for orders that are delayed, returned or undelivered because of an incorrect or incomplete address provided by the customer. If an order needs to be shipped again because of an incorrect address, additional shipping charges may apply.
9. How to Request an Exchange
To request an exchange, please email info@alankaara.com or WhatsApp +91 94448 12228 within 2 days of receiving your order with:
Order number:
Reason for exchange:
Photographs of the product:
Unboxing video (if reporting damage/wrong item):
Our team will review your request and guide you through the next steps.
10. Our Commitment
We have been making and shipping handcrafted jewellery for over a decade and take great care to ensure that the right product reaches every customer. At the same time, we understand that mistakes can happen. If something goes wrong with your order, please reach out to us and we will do our best to resolve it fairly and responsibly.
Nothing in this policy limits any rights or remedies available to consumers under applicable law.